Designing digital work : concepts and methods for humancentered digitization

Abstract

eeking advice and support when digitalizing business operation can easily lead to humans being taken ‘off the loop’, despite their knowledge on organizing work and accomplishing business processes. Acting in dedicated roles and being technically skilled, we need them to describe the work process when addressing digital challenges. Their knowledge is crucial when using digital technologies to change work processes while moving towards a business model that aims to provide value-producing opportunities in an increasingly digitally driven organizational setting. Transforming transaction knowledge. Workforce needs to become skilled to assess novel developments in an informed way so as to generate beneficial insights for business operation. Digitized work processes including the human in the loop is becoming mainstream, and not only for the bigger players. As more Small and Medium Enterprises (SMEs) seek to save time and staffing costs, digital work design is becoming a cost-effective necessity for many businesses. Thereby, adjusted digital and organizational stakeholder innovation is what helps companies gain edge for future development. Ensuring consistent articulation, alignment, and enactment of work where tools and instruments interactively reframe workers’ behavior is likely to maximize validity and relevance.