Propuesta de mejora en procesos de servicio mediante el uso de Value Stream Mapping caso de estudio en el área de operaciones en la empresa Electroequipos Colombia S.A.S.
| dc.contributor.advisor | Romero Gelvez, Jorge Iván | |
| dc.coverage.spatial | Colombia | spa |
| dc.creator | Beltran Garzón, Sindy Yulieth | |
| dc.creator.degree | Magister(es) en ingeniería de procesos y sistemas industriales | spa |
| dc.date.accessioned | 2022-01-24T17:28:57Z | |
| dc.date.available | 2022-01-24T17:28:57Z | |
| dc.date.created | 2021 | |
| dc.description.abstract | La mejora de un proceso consiste en evaluar las diferentes variables que se encuentran dentro del mismo por medio de herramientas Lean e ir identificando las variables críticas que están afectando el proceso, lo cual se va a evaluar y trabajar en este proyecto. El proceso de Creación de Cotización de la empresa en mención actualmente tiene un reproceso en los tiempos de entrega de cotizaciones; se está identificando en cuál de las actividades que se tienen dentro del proceso, se está teniendo tiempos muertos. En este diagnóstico inicial se realiza un análisis estadístico de cada uno de los Gestores de Producto para encontrar el rango que se encuentra critico de acuerdo a la base de datos que se obtuvo, luego se realizará un mapeo general del proceso con un VSM (Value Stream Mapping) identificando los tiempos en las diferentes actividades, con la ejecución y análisis de los resultados obtenidos para dar inicio con la eliminación de desperdicios brindando valor al proceso. | spa |
| dc.description.abstractenglish | The improvement of a process consists of evaluating the different variables that are found within it by means of Lean tools and identify the critical variables that are affecting the process, which will be evaluated and worked on this project. The process of Creating Quote of the company in question currently it has a reprocess in the delivery times of quotes; it is identifying in which of the activities that take place within the process, is having downtime. In this initial diagnosis, a statistical analysis of each of the Product Managers to find the range that is critical according to the database that was obtained, then a general mapping of the process with a VSM (Value Stream Mapping) identifying the times in the different activities, with the execution and analysis of the results obtained to start with the elimination of waste providing value to the process. | spa |
| dc.description.hashtag | #PropuestaMejoraProcesosServicioMedianteUsoValueStreamMappingCasoEstudioÁreaOperacionesEmpresaElectroequiposColombiaS.A.S. | spa |
| dc.description.hashtag | #ProcesosServicioMedianteUsoValueStreamMappingCasoEstudioÁreaOperacionesEmpresaElectroequiposColombiaS.A.S. | spa |
| dc.description.hashtag | #ServicioMedianteUsoValueStreamMappingCasoEstudioÁreaOperacionesEmpresaElectroequiposColombiaS.A.S. | spa |
| dc.description.rda | Requerimientos de sistema: Adobe Acrobat Reader | spa |
| dc.format.extent | 35 páginas | spa |
| dc.format.mimetype | application/pdf | spa |
| dc.format.rda | 1 recurso en línea (archivo de texto) | spa |
| dc.identifier.repourl | http://expeditio.utadeo.edu.co | spa |
| dc.identifier.uri | https://hdl.handle.net/20.500.12010/24619 | |
| dc.language.iso | spa | spa |
| dc.publisher | Universidad de Bogotá Jorge Tadeo Lozano | spa |
| dc.publisher.faculty | Facultad de Ciencias Naturales e Ingeniería | spa |
| dc.publisher.program | Maestría en ingeniería de procesos y sistemas industriales | spa |
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| dc.rights.accessrights | info:eu-repo/semantics/openAccess | spa |
| dc.rights.local | Abierto (Texto Completo) | spa |
| dc.source | instname:Universidad de Bogotá Jorge Tadeo Lozano | spa |
| dc.source | reponame:Expeditio Repositorio Institucional UJTL | spa |
| dc.subject | Procesos | spa |
| dc.subject | Servicio | spa |
| dc.subject | Value Stream Mapping | spa |
| dc.subject | Operaciones | spa |
| dc.subject | Electroequipos Colombia S.A.S. | spa |
| dc.subject.lemb | Proceso administrativo | spa |
| dc.subject.lemb | Análisis estadístico | spa |
| dc.subject.lemb | Bases de datos | spa |
| dc.subject.lemb | Ingeniería de la producción | spa |
| dc.subject.lemb | Mapeo de datos | spa |
| dc.title | Propuesta de mejora en procesos de servicio mediante el uso de Value Stream Mapping caso de estudio en el área de operaciones en la empresa Electroequipos Colombia S.A.S. | spa |
| dc.type.coar | http://purl.org/coar/resource_type/c_bdcc | spa |
| dc.type.driver | info:eu-repo/semantics/masterThesis | spa |
| dc.type.hasversion | info:eu-repo/semantics/acceptedVersion | spa |
| dc.type.local | Trabajo de grado de maestría | spa |
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