Elaboración de manual de calidad y diseño de sistema de gestión documental para los Centros Médicos Colmédica

Abstract

This project raises the problems observed in the Colmédica Medical Centers for which it is suggested the creation of a quality manual and the design of a document management system. For this, it is necessary to carry out a due literature review in order to have a closer look at the theory on the central theme for this work, quality. When carrying out the theoretical revision, it is necessary to cover the different standards that can be applied in the development of the work, both for the elaboration of the quality manual, and for the creation of the document management system.

Following this, we present the methodology with which the objectives set out in this paper will be developed, based on the high-level structure of ISO 9001: 2015, which is adapted to the needs of the manual to be developed. For Colmédica Medical Centers. Likewise, it explains how the design of the document management system will be and how the interface and the development will be for each requirement in the documentation, this is done taking as support the elaboration of customer databases, which are suitable for according to the need for information management.

As a complement, the results are presented after the application of the proposed methodology. Finally, the conclusions on the development of the project in the organization are made, mentioning the aspects to be improved with the implementation of these elements in the company.